Professional Portfolio

Ezinne Oranezi

Virtual Assistant · Project Manager · Customer Success Professional.
Turning client chaos into seamless, measurable outcomes.

Virtual Assistance Project Management CRM & Client Success Abuja, Nigeria · Remote-Ready
Get in Touch LinkedIn Profile
📍 Abuja, Nigeria 📞 08103165221 ✉️ ezinneoranezi@gmail.com 🔗 linkedin.com/in/ezinne-oranezi

Who I Am

Professional Summary

Results-driven professional with cross-functional experience in sales, customer relationship management, e-commerce support, and healthcare project coordination. Trained Virtual Assistant (ALX) and Project Manager (TS Academy) with a proven ability to manage client relationships, streamline operations, and deliver projects on time. Adept at working independently and collaboratively — in-office or remotely — to drive measurable outcomes for organisations.

What I Bring

Core Competencies

Virtual Assistance
Project Planning & Coordination
CRM & Client Retention
Sales & Lead Generation
Customer Service Excellence
Email & Calendar Management
Data Entry & Reporting
Process Improvement
Stakeholder Communication
Problem Solving
Administrative Support
Team Collaboration

Where I've Been

Work Experience

Customer Relationship Manager Recent

Real Estate Company

  • Managed end-to-end client relationships across the property acquisition lifecycle, ensuring a seamless experience from inquiry to closing.
  • Maintained a structured CRM pipeline, tracking leads, follow-ups, and deal progress to minimise client drop-off.
  • Resolved client concerns and escalations promptly, achieving high satisfaction and repeat referral rates.
  • Coordinated communication between clients, agents, and internal teams to ensure timely deal execution.
Customer Service Representative Prior Role

E-Commerce Company

  • Handled high volumes of customer inquiries via email, chat, and phone, maintaining fast response times and quality resolutions.
  • Processed orders, returns, and refunds accurately while adhering to company SLAs.
  • Identified recurring customer pain points and escalated feedback to the product team for service improvement.
  • Maintained detailed customer interaction records to support reporting and quality assurance reviews.
Sales Associate Prior Role

Wellahealth

  • Promoted and sold healthcare membership plans to individuals and corporate clients, meeting and exceeding monthly targets.
  • Educated prospective clients on product benefits, responding to objections with empathy and product knowledge.
  • Built and nurtured a client pipeline through proactive outreach, follow-ups, and referral generation.
  • Collaborated with the onboarding team to ensure smooth client transitions after sign-up.

Education & Certifications

Professional Training

ALX Africa

Virtual Assistant Certification

Comprehensive training covering calendar & email management, travel coordination, research, data entry, tools (Google Workspace, Trello, Slack), and client communication.

TS Academy

Project Management Certification

Training in project lifecycle management, stakeholder engagement, risk planning, scheduling, budgeting, and documentation best practices.

Featured Work

Capstone Project

CareAssess+ Pharmacy Membership Pilot

Project Charter — Capstone, TS Academy

Designed and documented a full project charter for a pharmacy membership pilot targeting underserved communities in Abuja, Nigeria. The initiative addressed barriers to affordable healthcare access through a structured membership model.

Scope of Work

  • Business case development and project justification
  • Stakeholder identification and engagement planning
  • Risk assessment and mitigation strategies
  • Project timeline, milestones, and resource planning
  • KPI definition and success measurement framework

Tech Stack

Tools & Technologies

Productivity

Google Workspace (Docs, Sheets, Drive, Calendar, Gmail), Microsoft Office Suite

Project Management

Trello, Asana, ClickUp, Notion

Communication

Slack, Zoom, Microsoft Teams, WhatsApp Business

CRM & Sales

CRM platforms, Lead tracking tools, Pipeline management

Design & Other

Canva, Data entry & reporting, Research & internet skills

Why Choose Me

Value Proposition

Multi-Skilled

Bridging VA, project management, and CRM — a rare combination that gives employers three roles in one hire.

Client-First

3+ years managing customers across health, e-commerce, and real estate — always putting the client relationship first.

Structured

PM-certified and documentation-driven; brings rigour, clarity, and follow-through to every project and role.

Adaptable

Comfortable with remote tools and async workflows — ready to plug into any team, anywhere in the world.